![]() The cost of return postage will be covered by the customer.įor all eligible returns payment will be processed in the next billing cycle, refunded via the original method of payment. Please ensure you send the items back in a sealable satchel or similar to ensure the items are secure during transit. Upon return the item will be assessed to ensure that you qualify for the return. The items have to be in their original packaging, receipt to be enclosed and must be in NEW / UNUSED condition. All sale items can be returned within 14 days from receiving the item for an exchange or credit note only. Pickup address is: 197a Boundary Street, West End, Brisbane, 4101.Īll full priced items can be returned within 14 days from receiving the item for an exchange, credit note or refund. Pickup hours are: Monday - Wednesday: 10am - 5pm Thursday and Friday: 10am - 5:30pm Saturday 9am-3pm & Sunday 10am-2pm Once your order has been received, we will notify that your item/s are ready for collection. We offer a collection service from our store, located in West End (Brisbane). If you wish to give 'authority to leave' instead of requiring a signature, please just let us know in your order comments (Note: Shays Shoes does not take responsibility for these items if they are misplaced at delivery). If no-one is available to sign for your delivery, a card will be left advising that your parcel can be collected from the nearest collection centre. We recommend using a work or home address, where someone is available to accept the goods. ![]() Unless requested otherwise, your parcel with require a signature on delivery. Postage to New Zealand is a flat rate of AUD$40, and we do not post to any other countries. If your order falls under $99, our standard shipping is a flat rate of $10, express shipping is a flat rate of $20. If you qualify for free standard shipping, you can upgrade to EXPRESS SHIPPING for $10. We offer FREE SHIPPING on orders over $99, anywhere in Australia.
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